Effective Date: 1 December 2024
Charter Square Services (“we”, “us”, “our”) is committed to protecting your privacy. We comply with the New Zealand Privacy Act 2020 and, where applicable, the European Union’s General Data Protection Regulation (GDPR) when handling personal information.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with us, our services, and our website.
1. Collection of Personal Information
We collect personal information about you:
- When you provide it to us directly (e.g. via our website, registration, email, phone, or in person)
- From third parties where authorised or where information is publicly available
Where practical, we will collect information directly from you.
2. Types of Information We Collect
We collect information necessary to provide financial services, including:
- Name, date of birth, contact details
- Financial and tax details, including bank account numbers, tax residency and goals
- Documents to verify your identity
- Details about your assets, liabilities, and investment history
- Usage of our services and products
- Preferences, communications, and correspondence history
- Information to meet legal and compliance requirements
3. Use of Personal Information
We use your personal information to:
- Deliver our services and products
- Verify your identity
- Communicate with you, including marketing (where consented)
- Improve our services
- Carry out legal and regulatory obligations
- Conduct research (on an anonymised basis)
- Protect legal rights and prevent misuse
4. Disclosure of Personal Information
We may share your personal information with:
- Financial service providers we engage with (e.g. custodians)
- Legal and regulatory authorities to meet obligations (e.g. AML/CFT checks)
- Third-party service providers (e.g. IT, analytics)
- Law enforcement or authorised parties under the law
- Prospective buyers or investors
- Overseas partners (who must meet our privacy standards)
5. Security of Personal Information
We apply industry-standard security practices to protect your data. We also require any third-party providers to do the same. If there is a data breach affecting your personal information, we will notify you and the appropriate authorities promptly.
6. Access and Correction
You can:
- Request access to your personal information
- Request correction if it is inaccurate, incomplete or misleading
Requests may require identity verification. We respond within 10 working days. Send requests to:
Email: privacy.officer@chartersquare.co.nz
Mail: Charter Square Services, Level 4, 40 Taranaki Street, Wellington Central, Wellington 6011, New Zealand
7. Email Communications
You can unsubscribe from marketing emails at any time using the link in the message or by emailing us. Note: We may still send service-related or administrative messages.
8. Cookies and Website Tracking
We use cookies and tools like Google Analytics to understand website usage and improve functionality. You may disable cookies via your browser, though some features may not function properly.
9. Online Advertising
We use Google Ads and similar platforms to deliver personalised advertising. This may involve:
- Cookies for tracking browsing behaviour
- Remarketing based on past site visits
- Display and demographic reporting
You can manage ad settings via Google’s Ad Settings.
10. Your Rights Under GDPR
If you’re in the EU, you have rights to:
- Access, correct or delete your personal data
- Restrict or object to processing
- Data portability
- Lodge a complaint with a supervisory authority
To exercise these rights, contact our Privacy Officer:
Email: privacy.officer@chartersquare.co.nz
Address: Level 4, 40 Taranaki Street, Wellington Central, Wellington 6011, New Zealand
11. Children’s Privacy
Our services are not intended for minors. We do not knowingly collect personal information from children without consent from a parent or guardian.
12. External Links
Our website may contain links to other websites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.
13. Changes to This Policy
We may update this policy from time to time. Changes take effect immediately upon publication. Continued use of our website or services indicates your agreement to the updated policy.
